http://www.callcenterjobtips.com/guide Have you considered working in a call center but lack the “know-how”? You have come to the right place! Fri, 26 Dec 2008 09:06:23 +0000 http://backend.userland.com/rss092 en Do you work as a virtual call center manager? Here is an article with tips for telecommuters from Nicole Bachelor. Are you a die-hard telecommuter who does everything possible to avoid going into the office more than once in a blue moon? Or an occasional telecommuter who goes in now and ... http://www.callcenterjobtips.com/guide/face-time-for-telecommuters/ It's important that your customer service representatives respond appropriately to your customer's emotional needs, as well as getting the process steps correct, but it is equally critical representatives maintain their emotional composure. Obviously the airlines are not known for great service. With a few notable exceptions, the airline industry is an ... http://www.callcenterjobtips.com/guide/emotionally-intelligent-customer-service/ Extensive research at global brand leaders validates a basic truth about contact centers: the emotional content of the service interaction is as critical as the problem resolution. Extraordinary levels of customer loyalty are only achieved when the customer's need for both emotional resonance and procedural redress are successfully balanced. Customers rate ... http://www.callcenterjobtips.com/guide/is-your-service-center-emotionally-ready/ Verizon would include a call center that initially employs between 1,000 and 1,200 workers -- somewhat larger than the 800 currently employed at Alltel's call center. more of this story http://www.callcenterjobtips.com/guide/verizon-plans-to-employ-up-to-1300-at-little-rock-arkansas-call-center/ Here is a great way for your call center to provide training during tight times. With the current state of the US economy including financial bailouts from the federal government, stock market plummeting, and high unemployment rates, the pressure on businesses to be more productive with less resources has skyrocketed. Operating ... http://www.callcenterjobtips.com/guide/web-based-employee-training-provides-cost-effective-solution-during-recession/ This is one call center group that doen't get much attention- the outbound collection teams. In collecting money from delinquent accounts receivable accounts there is right way of doing it if we want our collection efforts to be successful. We want to practice what I call the three "P's": We want ... http://www.callcenterjobtips.com/guide/how-to-effectively-collect-money-successful-collectors-practice-the-3-ps/ Opening of the Amazon call center in Costa Rica will be the company's ninth global location. The center will offer 300-700 jobs in the region and is expected to begin offering customer service from its offices in Heredia. Roughly 400 positions will be temporary, serving customers in the heavier holiday season. more of this story ... http://www.callcenterjobtips.com/guide/amazon-to-open-new-call-center-in-costa-rica/ DALEVILLE, IN -- IBM recently announced its decision to locate a new customer call center in Daleville, Ind., creating 500 new jobs. The new center, which will serve the company’s new and existing business customers, will locate in the former Burlington Motor Carriers facility near Interstate 69 later this year. ... http://www.callcenterjobtips.com/guide/ibm-to-locate-new-call-center-in-daleville-indiana-2/ ETelecare Global Solutions Inc., an outsourcing company with executive offices in Scottsdale, is opening a call center in Nicaragua. The center will be located in the capital city of Managua and employ more than 500 Spanish- and English-speaking workers. It will open during the fourth quarter, the Philippines-based company said Thursday. ... http://www.callcenterjobtips.com/guide/etelecare-opening-new-500-seat-call-center-in-managua-nicaragua/ The other day I answered a question about working with outsource partners. The guy who asked the question complained that he had been trying to find reliable outsourcing partners but the level of responsiveness he got was ways below his expectations. He was asking what the reasonable level of responsiveness ... http://www.callcenterjobtips.com/guide/finding-responsive-outsource-partners/