Call Center Job Tips

This is for our call center team leads!

Many businesses, corporations, or military units for that matter practice a regimented atmosphere of policy making that quite frankly does more harm than good. A majority of all company policies are written with the insinuation that the employee will do something to scam the company or intentionally break company policy.

Think about it. How many companies have detailed policies on when someone can take a day off for a family emergency or a sick day? Or how about a policy that outlines when and how often you can take a break. This philosophy fosters a work climate of distrust. Treat your people as untrustworthy and they will begin to feel that they cannot be trusted.

As the leader of your team, the last thing you want is a team full of players that think you do not trust them. Start by limiting the amount of “policies” you feel have to dominate the framework of your business. If you fell you need certain policies, keep them simple. For example, if you need to create a policy regarding when your employees can take a day off, word it something like this:

This may go against the grain of traditional “policy” on policy making traditions but it works and most importantly the people who work for you will feel a sense of freedom and trust within the organization. Oh, and you just may save your company some money by reducing all that paper usage!

Best Wishes - Tim Woody

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