Call Center Job Tips

A Part Time Customer Service Associate is an outbound market research interviewer who conducts surveys with consumers about various topics, products or services. Associates for this program will need to work a minimum of four (4) days with one of those days being Saturday or Sunday. Moreover, the…

Customer Care Associates / Specialists for Inbound Customer Service• Candidates must at least have an Associate or Bachelors Degree in any field or reached 2nd year college.• Call Center experience is a PLUS.• Computer savvy• Candidates must have excellent English (both writte…

As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from cus…

Business growth depends on how well we meet customer expectations in terms of quality, price, and delivery. In turn, our ability to satisfy these needs with certainty is controlled by process capability and the amount of variation in our processes (and these processes could be any kind of process, ranging from administrative to manufacturing). Variation has a direct impact on our business results in terms of cost, cycle time, and the amount of defects that affect customer satisfaction.

It is vital that every employee in the company understand the values and philosophy of Six Sigma. Six Sigma encompasses several things — it is a metric, it is a problem solving methodology and set of tools — but most important it is a total business philosophy that our company has embraced in order to achieve the growth aspirations of our businesses. It is important that we reflect on how the values and philosophy of Six Sigma is different from the beliefs, values, and priorities we currently emphasize in our organizations. This is vital because those things that are truly valued in an organization, those things that get the attention, are the things that drive everyone’s behavior.

A key activity in Six Sigma is understanding (in quantifiable terms) customer needs and translating these needs into the measurable outcomes of our processes (what we call a “need-do” pair). In turn, we need to focus on understanding and measuring the inputs to the process and looking at the root causes of variation in our processes.

In summary, if we value customer satisfaction as a prerequisite of business survival and growth, and if we accept that to a customer uncertainty and variation from what they expect is a quality problem, then we must focus on the root issues that make our internal processes inconsistent and variable. The only way to ensure that this focus happens is to make sure we place a value and emphasis on it and this takes measurements, since, as the old cliche goes, “what gets measured, gets done”. If we don’t measure, or don’t know how to measure inconsistency, variation, defects, etc. then how will we achieve customer satisfaction?

More Related Topics…

• Too Busy? Think About This
• The 6 Common Characteristics Of Leadership
• Complexity and Leadership Style
• Five simple keys to building solid teams
• How Could 'zero Tolerance' Work for You?
• Succession Planning - 3 Extra-Special Benefits For Managers
• If You Want Someone to Follow You, You Have to Give Good Directions
• The Four Emotional Stages of Change
• Be The Best Boss You Can Be
• When to Use an Advisory Board a Consultant or Both To Help Grow Your Business

Candidate must possess at least a Bachelor’s/College Degree in any field.At least 3 year(s) of working experience in the related field is required for this position.Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent. Job role in Supervisor/Tea…

Inbound customer service for North America based utility services client.

Completed at least 3rd year College level PLUS any work experience.Required language(s): English.Applicants must be willing to work in Makati City.Applicants should be Filipino citizens or hold relevant residence status.Sales experience in a BPO/Call center setting is very much preferred but not…

Responsibilities may include but is not limited to:* Assisting clients when it comes to their concerns* Giving information to clients regarding their inquiries about the products* Processing orders directly for customers* Flair for Sales* Able to give advice when necessary.

Completed at least 3rd year College level PLUS any work experience.Required language(s): English.Applicants must be willing to work in Makati City.Applicants should be Filipino citizens or hold relevant residence status.Background in Finance is definitely a PLUS factor.Applicants must be very ana…

1-2yrs Experience in Customer Service preferred!!Knowledge of technical environment is a PLUS!!!Experience in retail or Call Center sales is a PLUS!!!Experience with VIOP or Internet Support a PLUS!!!EARN up to 50K in commission!!Two consecutive days off!!!Fixed starting sked of 8pm, 9pm or 10pm!…